Refund policy
We have a 14-day return policy which means that if you change your mind about your purchase you have 14 days to return the item for a refund. Please keep reading for more information about the eligibility for a return.
All care is taken to ensure that goods sent to you are of the highest quality. If you have any questions about items please always feel free to email hello@indiestitches.com.au to clarify before placing your order.
On the rare occasion that you may receive an item which is faulty, please contact The Indie Stitches Emporium immediately using the email address hello@indiestitches.com.au (within 14 days of receipt of your purchase).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that due to copyright reasons, it is especially important that sewing patterns are returned with their packing intact and unopened with no signs of being used.
To start a return, please contact us at hello@indiestitches.com.au. For items where you have changed your mind, the return window is 14 days. The return window for other items is according to the relevant consumer laws and regulations.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we've received your return and the fault confirmed, a replacement or refund will be provided. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at hello@indiestitches.com.au
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Also as noted above opened sewing patterns cannot be returned.